Buying InfoAbout Us TurnRound Ltd a company incorporated under the laws of England and Wales with its registered office at 1 Imperial Square, Cheltenham, Gloucestershire, GL50 1QB. If you have any suggestions or comments please email us at . Making A Purchase Making a purchase could not be easier. Just browse our Online Store, and click "Add To Basket" alongside items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Our payments are processed by PayPal and can accept Visa, Mastercard, Amex, Switch, Delta, Electron and Maestro payment cards. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. Shipping & Handling UK orders will be sent out by 1st Class Royal Mail. International orders will be sent by Airmail. Delivery times are as follows: UK delivery is 1 to 2 working days. (The following UK destinations may experience delivery delays: Northern Ireland, Isle of Man, Northern areas of Scotland and Orkney Isles, Outer Hebrides and the Shetland Isles. You will be advised by phone or e-mail of any delay). European delivery should be 3 to 5 working days, North American delivery should be 5 to 7 working days. Rest of the World is 7 to 10 working days. Express delivery charges are available on request. Delivery Schedule We will normally despatch your order to you within 5 business days. International orders are generally received within 14 days. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. Credit Card Payments All payments are handled securely by PayPal, one of the worlds largest online payment services. PayPal automatically encrypts your confidential information in transit from your computer to thiers using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the site, PayPals server checks that you're using an approved browser - one that uses SSL 3.0 or higher. All credit card information is handled by PayPal, TurnRound does not recieve any information regarding your card details, only the payment. Payment can be made by any major credit or debit card, including Visa, MasterCard, Switch and Delta. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from. Guarantee If you are not entirely satisfied with your purchase, you can return it within 28 days of the date of despatch, with your receipt, providing it is still in its original packaging. Nothing in the above guarantee affects your legal rights. Reaching Us Please contact us by e-mail at , or write to us at the following address: Glub the Sub Tel: +44 (0)1242 224360 Privacy Policy At TurnRound we are committed to protecting your privacy and we comply with the Data Protection laws applicable to the UK. We use the information we collect about you to process orders and to provide a more personalised shopping experience. When you order, we need to know your name, telephone number, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders, carry out credit checking and to notify you of your order status. We monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect occasionally to notify you about important functionality changes to the Glub the Sub website, new TurnRound services and special offers we think you'll find valuable. If you would rather not receive this information, please send an e-mail to . Make sure to change your preferences for each account or e-mail address you have left with us. If we decide to change our privacy policy, we will post those changes on this page. |